Betech Solar Solutions Solar System Installation, Performance, Warranty & After-Sales Terms & Conditions

Depending on the purchased system, package or other agreed scope, Betech may provide professionally planned and executed solar installation works as part of the transaction.

The exact items supplied and installed depend on what the customer actually purchased or otherwise agreed with Betech.

Betech normally tests the system after installation as part of installation completion and handover.

Once the system has been installed, tested and found to be operating normally, it is considered commissioned and handed over.

Any later concern is handled under Betech’s after-sales, workmanship and warranty procedures.

Depending on the system size, package and installation type, Betech may provide a complimentary workmanship / after-sales support period, typically ranging from 6 months to 1 year. The applicable support period may depend on the specific transaction or installation scope.

This complimentary workmanship support is separate from the manufacturer’s product warranty.

Complimentary support may cover confirmed installation-related issues once the actual cause has been established.

Complimentary support does not automatically mean that every electrical problem becomes Betech’s responsibility, that immediate or same-day technician dispatch will occur, that internal house wiring repairs are free, that product replacement is automatic, that upgrades are free, that transport is always free, or that a refund automatically applies.

Betech follows a technical review process intended to identify the actual cause of a reported issue before the remedy is determined.

Customers must not open dangerous electrical equipment or undertake unsafe electrical work during remote troubleshooting.

If remote diagnosis cannot reasonably resolve the issue and a physical inspection of Betech’s installation appears necessary, Betech may arrange a technician site visit subject to practical scheduling and safety considerations.

Where a site visit is arranged under the above support process, and the technician determines that Betech’s installation is operating correctly and that the reported problem relates to something outside Betech’s workmanship or original installation scope, reasonable charges may apply.

Where practical, significant chargeable work should be communicated before it is undertaken.

Betech does not always conduct a physical site assessment or issue a formal quotation before a customer purchases a solar system.

A site assessment or formal quotation is therefore not required for these Terms to apply.

A customer may request a specific system, including a specific inverter, battery capacity and number of panels.

Where the customer selects the system without Betech completing a detailed load assessment, Betech cannot guarantee that undisclosed energy requirements will be satisfied.

Betech may still provide reasonable guidance where sufficient information is provided.

Where Betech makes a recommendation, it is based on information reasonably available at that time and is intended to guide the customer toward a practical system choice.

The customer should provide accurate information about electricity use, appliance load and expected backup requirements.

If the customer does not disclose relevant loads or later significantly increases consumption, the original system may no longer be sufficient.

If Betech recommends a larger system but the customer chooses a smaller one because of budget, roof space, available installation space, preference, equipment availability, immediate needs or intention to upgrade later, the customer accepts that the selected system may have performance limitations.

A system being smaller than the customer’s eventual requirements does not automatically make it defective.

Inverter capacity is commonly measured in watts or kilowatts.

For example, a 5kW inverter represents approximately 5,000W rated inverter capacity, subject to manufacturer specifications.

This rating relates mainly to the amount of electrical load the inverter can support. It does not represent battery capacity or guaranteed backup duration.

Some appliances require higher starting power than their normal running power.

If the load exceeds inverter operating limits, the inverter may alarm, display overload, disconnect output, restart or enter protection mode.

This does not automatically mean the inverter is defective.

Battery capacity is commonly measured in kWh.

A nominal 10kWh battery represents approximately 10 units of nominal stored energy when fully charged.

Actual usable capacity may be affected by battery management system behaviour, reserve settings, state of charge, inverter efficiency, manufacturer limits, temperature, battery condition and system settings.

There is no guaranteed fixed backup duration simply based on battery size because backup depends heavily on the electrical load.

For illustration only, if approximately 10kWh of usable energy were available, a constant 1kW load would mathematically correspond to approximately 10 hours, a 2kW load to approximately 5 hours, and a 4kW load to approximately 2.5 hours before accounting for system losses, reserve limits and changing operating conditions.

Actual runtime may be lower due to inverter losses, battery operating limits, changing loads, temperature, battery state of charge and manufacturer settings.

Betech cannot promise fixed backup hours unless the electrical load is also defined.

Battery bars or percentage readings may depend on battery communication, voltage, battery chemistry, BMS calculations, load, state of charge and inverter settings.

A sudden display change does not automatically establish battery failure.

Solar array capacity is commonly calculated as the number of panels multiplied by the panel rated wattage.

For example, 8 panels x 600W = 4,800W = approximately 4.8kWp rated array.

Rated output is measured under standardized test conditions.

Actual solar production varies and Betech does not guarantee continuous full panel rating.

Depending on inverter settings, solar electricity may first supply the active house or business load, and only surplus solar energy may remain to charge the battery.

For example, if solar generation is 4kW and customer load is 3kW, then approximately 1kW remains before losses and other system considerations for battery charging.

If customer load rises close to 4kW, very little surplus solar energy may remain for charging. This is normal operation.

If solar generation is lower than current load, the difference may be supplied by the battery, KPLC/grid or another configured source depending on the system settings.

This does not automatically indicate a fault.

Installing more battery storage does not automatically solve solar generation limitations.

A larger battery requires enough solar or grid energy to recharge.

Where the customer increases battery storage significantly, additional solar panels may also be recommended.

Betech does not guarantee continuous maximum solar production because solar performance naturally varies.

Any daily-generation estimate is an estimate unless specifically guaranteed in writing.

Betech does not guarantee a particular reduction in KPLC bills unless explicitly agreed in writing.

Actual savings depend on consumption, solar generation, battery usage, weather, system size, customer behaviour and electricity tariffs.

Hybrid systems may use solar, battery and KPLC/grid according to system settings and available energy.

Solar installation does not automatically mean the customer will stop purchasing KPLC electricity.

Unless additional electrical work is specifically included, Betech’s standard solar installation generally connects the supplied solar system to the customer’s appropriate distribution board, consumer unit or agreed main connection point.

Betech does not automatically rewire the entire premises.

Pre-existing internal wiring remains the customer’s responsibility unless Betech has expressly agreed to repair or replace it.

Betech connecting solar to the property does not amount to certification of the entire internal electrical installation.

An internal short circuit may cause the inverter to detect an abnormal condition, activate protection, trip or show an error.

This may mean the inverter is correctly protecting the system rather than being defective.

Where an internal wiring issue is identified or reasonably suspected, Betech may advise the customer to engage their qualified electrician.

Betech recommends the customer’s electrician be available during installation where substantial internal electrical work is likely to be required.

Betech may, where practical, liaise with the customer’s electrician to explain the solar connection, inverter behaviour, relevant fault readings and system requirements.

This does not transfer responsibility for internal wiring to Betech.

Depending on system design and purchased scope, Betech may install relevant protective devices.

Not every device is included in every installation.

If an AVS, SPD, lightning arrestor, additional breaker, isolator, special earthing system or other protection device was not part of the agreed installation, the customer may request it later at an additional cost.

Where an appropriate existing site earthing system exists, Betech may connect the solar installation to it.

If suitable earthing does not exist, Betech may advise the customer to arrange proper earthing through a qualified electrician.

Betech may provide additional earthing as separate chargeable work where agreed.

Proper earthing forms an important part of electrical safety but does not, by itself, guarantee protection against lightning or extreme electrical events.

Betech recommends suitable lightning protection where appropriate.

A dedicated lightning arrestor or lightning protection system may not be included in the standard solar package.

Breakers, AVS and SPD cannot guarantee complete protection against direct lightning strikes or extreme electrical events.

After handover, the customer should operate the system responsibly and within rated limits.

Betech is not responsible for faults introduced by another electrician or technician after handover.

Unauthorized modifications may affect complimentary support where the modification contributes to the issue.

Inverters, batteries, panels and other equipment may have separate manufacturer warranties.

Warranty duration depends on the brand, model, product and manufacturer terms.

Manufacturer warranty is separate from Betech’s complimentary workmanship support.

For a warranty review, the customer may be required to provide relevant diagnostic and transaction information.

The item may require remote testing, site testing, workshop testing, supplier testing or manufacturer testing before the cause is confirmed.

A customer reporting an item as faulty does not automatically establish a defect or immediate entitlement to replacement.

Diagnosis may first be required.

Where appropriate, Betech may test or temporarily substitute compatible equipment to help identify whether the reported behaviour follows the equipment or remains with the installation or load.

Where warranty approval rests with the manufacturer or distributor, Betech cannot guarantee approval before their assessment is complete.

Manufacturer warranty may continue after Betech’s complimentary support ends.

Betech may still provide reasonable guidance, but free site visits, removal or reinstallation are not automatically included for the full manufacturer warranty period.

After Betech’s complimentary support period, Betech may advise the customer to use their own qualified electrician to safely remove suspected faulty equipment.

The item may then be delivered to Betech’s designated shop or service point, or referred or delivered to an authorized manufacturer or distributor service centre.

Unless covered by warranty or separately agreed, the customer may be responsible for equipment removal, reinstallation, electrician fees, technician travel, transport, courier and other service costs.

Complimentary Betech workmanship support may not cover events or conditions outside Betech workmanship.

Manufacturer warranties may have their own additional exclusions.

Solar systems can often be expanded or upgraded depending on compatibility and site conditions.

A solar system can be functioning correctly and still be smaller than the customer’s current energy requirements.

Insufficient backup or generation caused by insufficient system size does not automatically mean equipment is defective.

Additional capacity outside the original purchase is normally chargeable unless Betech has expressly agreed otherwise in writing.

Additional charges may apply for work outside the original installation scope unless specifically included.

Solar installation includes more than the sale of unopened goods.

It may include equipment allocation, transport, mounting, wiring, configuration, programming, labour, accessories, integration with the property and commissioning.

Once supplied, installed, commissioned and handed over, the installation is generally considered completed.

Completed installations are generally non-refundable merely because the customer later wants longer battery backup, more solar production, a larger inverter, a different system size, more grid independence or additional appliances.

Where the system is operating according to its purchased capacity, the normal solution may be a chargeable upgrade.

Nothing in this clause is intended to remove any refund, repair, replacement or other remedy that the customer is entitled to under applicable Kenyan law.

Where a genuine qualifying workmanship or equipment defect exists, Betech will follow the appropriate workmanship support process, manufacturer warranty process or applicable legal remedy.

Where cancellation occurs before installation, any refund may consider special-order equipment, equipment already allocated, non-returnable items, transport already incurred and other transaction-specific costs, subject to applicable law.

Monitoring may depend on customer Wi‑Fi, internet, mobile network, manufacturer servers, cloud platform and mobile application availability.

Loss of online monitoring does not automatically mean that the physical solar system has failed.

Customers should not open inverters, batteries, DBs, combiner boxes, electrical enclosures or high-voltage equipment unless appropriately qualified.

For smoke, fire, electrical arcing, severe overheating or burning smell, safety takes priority.

Complaints involving technical or system-performance concerns will generally follow the technical support process described in Section 4. Betech’s complaint-management approach focuses on obtaining relevant evidence, identifying the actual cause and determining the appropriate remedy.

The appropriate outcome will then depend on the findings from that process and the actual cause identified.

The remedy depends on the cause identified through the support and diagnostic process.

Betech and the customer should first attempt to resolve disputes through reasonable communication and the technical support process.

Where appropriate, the parties may consider mediation or another lawful alternative dispute resolution process.

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Nothing in these Terms is intended to exclude or restrict a statutory right that cannot lawfully be excluded.

Operational communication may occur through WhatsApp, SMS, telephone, email, website, social media or other agreed channels.

Customer approvals and instructions provided electronically may form part of the transaction record.

Subject to applicable data protection requirements, Betech may retain transaction and service records relevant to the installation, support and warranty process.

For the purpose of determining the final agreed transaction and system specification, the applicable system may be identified from the invoice, receipt, quotation, WhatsApp agreement, written order, payment description, delivered equipment and installed equipment.

A formal quotation is not required in every case.

A preliminary discussion or recommendation does not necessarily mean the customer purchased that system.

The relevant system is generally the equipment ultimately agreed, paid for, supplied and installed.

However, if Betech recommended a larger system and the customer chose smaller capacity, that recommendation may still be relevant in understanding later capacity limitations.

Subject to applicable law, Betech cannot guarantee performance against external or changing factors beyond its reasonable control.

The Effective Date and Version Number displayed on this page identify the current version of these Terms and Conditions.

Betech may update these Terms from time to time to reflect changes in its services, procedures, products, legal requirements or business practices.

Unless otherwise required by applicable law, an updated version will apply from its stated Effective Date. Updates to these Terms do not retrospectively remove or restrict rights or obligations that arose under applicable law or an earlier transaction.

Where it is necessary to determine which Terms applied to a particular transaction, Betech may refer to the version in effect at the relevant time together with the applicable transaction and service records.

By engaging Betech Solar Solutions and proceeding with the transaction after these Terms and Conditions have been made available, the Customer confirms acceptance of these Terms, subject to applicable Kenyan law.

Acceptance may be evidenced by conduct including requesting a system, agreeing to the price, making a deposit or full/partial payment, requesting delivery, booking installation, providing access to the installation premises, allowing installation to commence or continue, accepting commissioning, accepting handover or using the installed system.

A physical site assessment, formal quotation or physical signature is not required in every transaction for these Terms to apply where the Customer has otherwise agreed to the system and transaction and proceeded with payment, delivery or installation.

Where Betech has recommended a larger or different system and the Customer elects to purchase a smaller or alternative system because of budget, available installation space, preference or another reason, the Customer acknowledges that the selected system may have reduced generation, shorter backup, continued grid use or require future expansion.

A Customer who does not agree with these Terms should not make payment, request dispatch or authorize installation to commence.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable Kenyan law.