Lipa Pole PoleTerms & Conditions

1. The customer selects an eligible product from Betech Solar Solutions.
2. Betech confirms the product, price and applicable payment period.
3. The customer makes an initial payment to start the Lipa Pole Pole arrangement.
4. Betech Solar Solutions reserves or stocks the agreed product for the customer, subject to these Terms.
5. The customer continues making payments in flexible instalments.
6. Once the customer completes 100% payment, Betech confirms that the purchase has been fully paid.
7. The customer can then collect the product or arrange delivery where applicable.

Products are not released on partial payment.

Lipa Pole Pole applies only to products that Betech Solar Solutions confirms are eligible for the arrangement.

The product description, specifications and agreed purchase price should be confirmed before the customer starts making payments.

Some products, promotions or special orders may have additional conditions which will be communicated to the customer before payment begins.

Once the initial payment has been received and the Lipa Pole Pole arrangement confirmed, Betech Solar Solutions will record the customer's selected product and payments.

The product will be reserved or stocked for the customer during the agreed payment period, subject to product availability and these Terms.

The reservation applies to the specific product or specification agreed upon when the arrangement is started.

Customers may make payments gradually toward the full purchase price.

Unless a specific payment schedule has been agreed:

• There is no fixed instalment amount.
• The customer may make payments in different amounts at different times.
• The customer may make additional payments at any time.
• The customer must complete the full agreed purchase price within the applicable payment period.
• Payments must be made through payment methods approved by Betech Solar Solutions.
• A payment is treated as received only after it has been successfully confirmed.

Customers should keep their payment confirmations and receipts until the product has been collected.

The applicable purchase price is the Lipa Pole Pole price agreed when the arrangement begins.

Betech Solar Solutions will not increase the agreed price simply because the customer is paying in instalments during the agreed payment period.

A different price may apply where:

• The customer requests a different product;
• The customer upgrades or downgrades the product;
• The original transaction expires and a new arrangement is agreed; or
• Additional products, delivery, installation or accessories are added.

Any changes will be communicated before being applied.

All products under Lipa Pole Pole remain the property and in the possession of Betech Solar Solutions until the full agreed purchase price has been paid.

Partial payment does not give the customer the right to collect or take possession of the product.

No product will be released, delivered or collected while there is an outstanding product balance unless Betech Solar Solutions expressly agrees otherwise in writing.

Once 100% payment has been completed and confirmed, the product becomes eligible for collection or delivery.

After the customer completes payment:

• Betech Solar Solutions will confirm that the purchase is fully paid.
• The customer may collect the product from the agreed Betech Solar Solutions collection point.
• The customer may be required to provide identification, payment confirmation or other proof of purchase before release.
• The customer may inspect or test the product during collection where applicable.
• A receipt or other proof of purchase will be provided.

Where the customer requests delivery, delivery arrangements and any applicable charges will be communicated separately.

If a customer is unable to complete payment for the originally selected product, the customer should contact Betech Solar Solutions before abandoning the arrangement.

Betech Solar Solutions will first try to help the customer complete a purchase using the amount already paid.

Available options may include:

• Extending the payment period where approved;
• Changing to a more affordable product;
• Applying the money paid toward another Betech Solar Solutions product; or
• Completing the remaining balance at a later agreed date.

Extensions are not automatic and must be approved by Betech Solar Solutions.

A customer who is unable to complete payment for the original product may request to change to another available product whose price is equal to or lower than the amount already paid.

For example:

If the original product costs Ksh 100,000 and the customer has already paid Ksh 65,000, the customer may request another available product costing up to Ksh 65,000.

If approved, the amount already paid will be applied toward the replacement product.

If the replacement product costs more than the amount already paid, the customer must pay the difference before collecting the product.

Example:

Amount already paid: Ksh 65,000 Replacement product: Ksh 75,000 Balance required: Ksh 10,000

The replacement product will only be released after the remaining balance has been fully paid.

Where the selected replacement product costs less than the amount already paid, Betech Solar Solutions will discuss available options with the customer.

The remaining balance may, where agreed, be:

• Applied toward another Betech Solar Solutions product;
• Used toward an accessory or additional item;
• Retained as purchasing value for another agreed product; or
• Otherwise handled in accordance with the agreement and applicable Kenyan law.

Any change of product is subject to:

• Availability of the replacement product;
• The current selling price of the replacement product;
• Approval by Betech Solar Solutions;
• Applicable warranty conditions; and
• Any other product-specific requirements.

Once a product change has been approved, Betech Solar Solutions will update the customer's payment records accordingly.

Lipa Pole Pole is designed primarily to help customers gradually complete a product purchase rather than act as a cash-saving or cash-refund service.

Customers who face difficulty completing their original purchase are therefore encouraged to:

• Request more time;
• Downgrade to a more affordable product; or
• Transfer the amount paid toward another available Betech Solar Solutions product.

This approach helps customers use the amount they have already paid toward an actual purchase.

Cash refunds are not intended to be the first option where the customer simply changes their mind or is unable to complete the original product.

Where a customer requests a cash refund, the request will be reviewed according to:

• The circumstances of the transaction;
• The customer's payment history;
• The reason for cancellation;
• Any product that has been specifically ordered or reserved;
• The applicable Betech Solar Solutions refund policy; and
• Applicable Kenyan law.

Any approved refund will only be processed after:

1. The customer's identity has been verified;
2. All payments have been confirmed and reconciled;
3. The Lipa Pole Pole transaction has been reviewed; and
4. The refund has been approved by Betech Solar Solutions.

Approved refunds will be made through an appropriate traceable payment method.

Nothing in these Terms removes any refund or other consumer rights that a customer may have under applicable Kenyan law.

Customers are expected to complete payment within the agreed Lipa Pole Pole period.

If the customer is unable to complete payment within that period, they should contact Betech Solar Solutions as early as possible.

Betech Solar Solutions may, at its discretion:

• Approve additional payment time;
• Recommend a lower-priced product;
• Transfer the amount already paid to another product; or
• Apply the applicable cancellation terms.

Repeated failure to communicate or prolonged inactivity may result in the product reservation being cancelled.

The customer's accumulated payments will then be handled in accordance with the applicable cancellation, product-transfer and refund provisions.

Where a customer has completed 100% payment but the originally selected product is temporarily out of stock or unavailable at the time of collection, Betech Solar Solutions will inform the customer and offer available options.

The customer may choose to:

• Wait for the original product to become available again;
• Accept an alternative product proposed by Betech Solar Solutions; or
• Request a refund.

The final choice remains with the customer.

If the customer chooses to wait, the full amount paid will remain credited toward the original purchase.

Betech Solar Solutions will notify the customer once the product becomes available again.

The customer will not be required to make an additional payment simply because they agreed to wait, provided the original product and agreed transaction remain unchanged.

Where possible, Betech Solar Solutions will communicate the expected restocking period.

If the fully paid product is unavailable, Betech Solar Solutions may propose another available product with similar specifications, performance or value.

The customer is not required to accept the proposed alternative.

If the customer accepts:

• If the alternative costs the same amount, the payment will be transferred to the replacement product.
• If the alternative costs more, the customer must pay the difference before collection.
• If the alternative costs less, the remaining amount will be handled by agreement with the customer and in accordance with applicable law.

No alternative product will be forced on the customer without their agreement.

Where the customer has completed full payment and Betech Solar Solutions is unable to supply the agreed product, the customer may request a refund if they do not wish to wait or accept an alternative product.

The refund will be processed after payment and identity verification.

No customer cancellation penalty should apply where the customer has fully paid and Betech Solar Solutions is unable to provide the agreed product.

If the reserved product becomes unavailable before the customer completes payment, Betech Solar Solutions will communicate with the customer and may:

• Continue holding the customer's payments until the product is restocked;
• Offer an equivalent or alternative product;
• Allow the customer to transfer the payments to another product; or
• Provide another appropriate remedy depending on the circumstances.

Any alternative product must be accepted by the customer before the transaction is changed.

Products purchased through Lipa Pole Pole receive the applicable Betech Solar Solutions or manufacturer warranty.

The applicable warranty depends on the specific product and will be communicated to the customer.

Customers should retain their receipt, warranty documentation and product serial information where applicable.

Any warranty exclusions stated by the manufacturer or Betech Solar Solutions will continue to apply.

Unless specifically stated in the customer's quotation or agreement, the Lipa Pole Pole product price does not automatically include:

• Installation;
• Installation accessories;
• Transportation;
• Delivery;
• Electrical works;
• Mounting materials; or
• Other additional services.

Where these are required, the applicable charges will be communicated separately.

A customer should confirm whether installation, accessories and delivery are included before starting payment.

The customer must:

• Provide accurate contact and identification information where required;
• Confirm that the selected product and specifications meet their requirements;
• Make payments only through payment channels approved by Betech Solar Solutions;
• Retain receipts and payment confirmations;
• Complete payments within the agreed period;
• Inform Betech Solar Solutions promptly if they experience difficulty making payments;
• Notify Betech Solar Solutions if their contact information changes;
• Inspect or test the product during collection where reasonably possible; and
• Ensure they understand whether installation, delivery or accessories are included.

Betech Solar Solutions will:

• Clearly identify the product being purchased;
• Confirm the applicable purchase price;
• Maintain records of payments received;
• Provide confirmation of payments where applicable;
• Reserve or stock the agreed product during the applicable period subject to these Terms;
• Inform the customer of significant product availability issues;
• Release the product after full payment;
• Provide applicable warranty and after-sales support; and
• Handle customer information in accordance with applicable Kenyan data protection requirements.

Lipa Pole Pole is a payment-before-collection arrangement.

It does not involve Betech Solar Solutions lending money to the customer.

The customer gradually pays toward the purchase price of a product while the product remains with Betech Solar Solutions.

The customer becomes eligible to collect or receive the product only after the full purchase price has been paid and confirmed.

Betech Solar Solutions will maintain payment records for Lipa Pole Pole transactions.

Customers should also retain:

• M-Pesa confirmations;
• Bank payment confirmations;
• Receipts;
• Lipa Pole Pole statements where provided; and
• Other relevant payment evidence.

Any payment dispute should be reported as soon as reasonably possible.

By participating in Lipa Pole Pole, the customer agrees that Betech Solar Solutions may communicate with them regarding the transaction through approved communication channels.

These communications may include:

• Payment confirmations;
• Balance reminders;
• Payment follow-ups;
• Product availability;
• Restocking information;
• Completion notifications;
• Collection arrangements;
• Delivery arrangements; and
• Other matters directly connected with the customer's purchase.

Communication may be through SMS, telephone, WhatsApp, email or another contact channel supplied by the customer.

Betech Solar Solutions may collect and use customer information necessary to administer Lipa Pole Pole transactions, including contact information, payment records and identification information where required.

Customer information will be handled in accordance with applicable Kenyan data protection requirements.

Customers must not:

• Use false identity information;
• Provide fraudulent payment confirmations;
• Attempt to collect goods using another customer's records without authority;
• Reverse or dispute legitimate payments fraudulently; or
• Use Lipa Pole Pole for unlawful activity.

Betech Solar Solutions may suspend or cancel a transaction where fraud or unlawful conduct is reasonably suspected, subject to applicable law.

Betech Solar Solutions will not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Major supplier disruptions;
• Import or customs delays;
• Natural disasters;
• Government restrictions;
• Transport disruptions;
• Widespread system or infrastructure failures; or
• Other unforeseen events beyond reasonable control.

Where such an event affects the customer's product, Betech Solar Solutions will communicate with the customer and provide reasonable available options.

These Terms are intended to operate in accordance with the applicable laws of Kenya.

Nothing in these Terms is intended to remove, limit or unlawfully restrict any statutory consumer right available to the customer.

Betech Solar Solutions may update these Lipa Pole Pole Terms & Conditions from time to time.

Any material changes affecting an existing Lipa Pole Pole transaction will be handled fairly and in accordance with applicable law.

The applicable terms for a customer's transaction will generally be those communicated or accepted when the arrangement was started, subject to any lawful amendments agreed with the customer.

These Lipa Pole Pole Terms & Conditions are governed by the laws of the Republic of Kenya.

Any dispute that cannot be resolved directly between Betech Solar Solutions and the customer will be handled through the appropriate lawful dispute-resolution process.

By starting a Lipa Pole Pole arrangement and making the initial payment, the customer confirms that they understand and accept that:

• Lipa Pole Pole allows the customer to pay gradually toward a product.
• The product remains with Betech Solar Solutions until full payment is completed.
• Partial payment does not qualify the product for collection or delivery.
• The customer may request more time or change to a lower-priced product if they cannot complete payment, subject to approval and availability.
• Cash refunds are not intended to be the first solution where the customer simply cannot complete the original purchase.
• If the customer fully pays but the product is out of stock, the customer may wait for restocking, accept an agreed alternative or request a refund.
• No alternative product will be imposed without the customer's agreement.
• Installation, accessories and delivery are separate unless specifically included in the agreed quotation.
• Warranty terms depend on the particular product purchased.